faq & be fit policies
While there is no risk free environment, we have implemented the following policy changes —in addition to enhanced cleaning protocol:
- No one (client/staff) may enter if they are ill or has Covid-19.
- Walking into the Studio means you self-certify that you are fever free.
- Advance reservations are required and drop-ins will not be permitted.
- When entering the Studio, please wait until the prior class has exited to minimize crowding in the common areas.
- Please self check-in on the iPad to sign-in.
Yes. BE Fit is a place for everyone from beginners to athletes. Instructors are trained to provide options to suite different fitness abilities. Please inform your instructor if you are new or have concerns. Our instructors are there to help you each step of the way as you learn and adapt our workout to YOU.
It is up to you. We do not require private sessions before joining our group classes. Our instructors are trained to provide options to all fitness levels within our classes. However, if you so prefer we do offer Private and Semi-Private instruction. Contact us by e-mail and we will set you up with one of our instructors for a private session.
- A water bottle with you to class. We offer water filling stations for you to refill as you need, but we do not sell plastic water bottles. For safety reasons, no glass bottles;
- Small towel as you will most likely sweat;
- NO cell phones during classes
- NO pets are allowed — we love our furry friends, but some clients have allergies;
- NO children/individuals who are not registered for class; and
- Grip socks (required). We sell grip socks at the studio for your convenience.
Yes! Please arrive at least 10-minutes prior to the scheduled class start time for your orientation. If you arrive late for your first class (10 minutes prior to the class starting), we reserve the right to reschedule you for another time/date. This is for your safety because we want you to be properly prepared with an overview of the machine and our process.
Instructors and classes are subject to change without notice.
Socks with grips are required. You may bring your own or they are available for purchase at the front desk.
Please arrive prior to class time. If you are more than 5 minutes late to class, you will be denied entry and your spot may be made available to another client.
If you need to cancel a class, log in to your account, go to My Account, click My Schedule and click Cancel next to the class time. Due to limited number of spaces available in each session, we have an 8-hour class Cancellation Policy. Cancellations must be done online.
If you are using an Unlimited Membership and choose to rebook a class on the same day as a Late Cancel or No Show, you will be charged a drop-in rate of $25 for the additional class, in addition to the Late Cancel or No Show fee.
Classes cannot be switched less than 8 hours in advance of the start of class.
If a class you would like to take is full, you may put yourself on the Waitlist. In order to do so, you must have purchased a Session or Series Package. If you do not get a spot in the class, the Session will be returned to your account (for Packages). If a spot opens, you will be added to the class and receive an email or text confirmation depending on your notification preference. This means that you could be added to a morning class in the middle of the night. To check your Waitlist status, log in to your Account, select My Account and click My Schedule.
All classes have a 8-hour cancellation policy, so if you are added to a class from the Waitlist at the last minute, be aware the 8-hour cancellation still applies (see What If I Do Not Show Up for a Class that I Signed Up For above). If you no longer want a spot in the class, you need to remove yourself from the Waitlist at least 8 hours in advance of the class.
We do not offer refunds.
Yes. Several Monthly Memberships options are offered. Monthly Memberships auto-renew every month. Monthly Packages are automatically charged to a client’s credit card each month. Please make sure that you understand all rules pertaining to the package before purchasing. See our Pricing page for pricing details and Monthly Membership options.
For 12 & 8-class series Memberships, Member receives Classes every month. Classes in each monthly Series expire after one (1) month. If Classes expire, a new Series will automatically be purchased at the time of expiration. Unused Classes do not roll-over. Membership automatically renews at the sooner of one (1) month or when the 9th class is used; whichever occurs first.
For all Memberships, a Member may cancel at any time with five (5) business days written notice to info@BeFitMP. Cancellation will be effective at the end of the current Series; no pro-rata refunds are applied. The Membership auto-renews until Member cancels in writing. Members are allowed to place a Hold on their Membership for up to 30-day days once per 12-month rolling period. A Hold request must be submitted to [email protected]. Holds may not be applied retroactively. Member may not sell, assign or transfer Membership/classes. Member must remain current on charges/fees. If Member fails to remain current, Member understands that Be Fit | Modern Pilates reserves the right to suspend or cancel Member’s Membership Series. Failure to use the Studio will not relieve Member of the contractual obligation nor are refunds provided.
All Studios have an iPad for self-check in. IT IS UP TO CLIENTS TO CHECK-IN. If you do not check-in you will be deemed a No Show.
At several of our locations we partner through third party platforms such as ClassPass and FitReserve. When you book through any of the listed platforms, you MUST schedule, reschedule, cancel, switch and/or rebook through the original third party platform — ClassPass or FitReserve. We are not able to change or alter your reservation with any fees that are incurred due to late cancellations or class absences charged by the third party. *Please contact your original booking platform —e.g. ClassPass or FitReserve— for any scheduling/fee requests. *